Refund policy

We do not currently accept returns on items unless there is an issue with the parcel/products eg. Damaged parcel, parcel not delivered, parcel lost, product defects, products missing from order, incorrect products in order. If you are a customer in the EU, there are different rules regarding returns and refunds. Please refer to the ‘European Union 14 day cooling off period’ section of our Return and Refund policy.

If you have any concerns about an issue with your order that may be eligible for a refund, please email us at decoraslugz@gmail.com

If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any refund questions at decoraslugz@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-refundable items
Certain types of items cannot be returned, such as products that are specifically listed as B grade items, as these are products that are confirmed to have defects/inconsistencies. 

Unfortunately, we cannot accept refunds on sale items or gift cards.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, any return shipping costs for order cancellations fall on you as the customer. DECORA SLUGZ is not responsible for supplying you with a return shipping label.

European Union 14 day cooling off period - Exemptions

Exemptions to this EU 14 day cooling off period include any made to order goods, such as our print on demand clothing:

  • DECORA SLUGZ Illustration T-shirt
  • Rainbow Slug Slime Characters T-shirt
  • Rainbow Slug Slime Cargo Pants
  • Chester’s Slug Soda T-shirt

All DECORA SLUGZ clothing is print on demand, meaning it is made especially for you upon order. Therefore, it is exempt under the EU Consumer Rights Directive (Directive 2011/83/EU)

In the case that a print on demand clothing item arrives faulty, or is not as described, you as a buyer are still legally entitled to a return, replacement, or refund under EU consumer guarantee laws.

If an order containing print on demand clothing items is cancelled by an EU customer before production for the items begins, a refund will be provided. If the item has gone into production, we will not be able to provide a refund due to our exemption policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decoraslugz@gmail.com.