Refund policy

We do not currently accept returns on items unless there is an issue with the parcel/products eg. Damaged parcel, parcel not delivered, parcel lost, product defects, products missing from order, incorrect products in order.

If you have any concerns about an issue with your order that may be eligible for a refund, please email us at decoraslugz@gmail.com

If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any refund questions at decoraslugz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items
Certain types of items cannot be returned, such as products that are specifically listed as B grade items, as these are products that are confirmed to have defects/inconsistencies.

Unfortunately, we cannot accept refunds on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decoraslugz@gmail.com.